Cancellation policy

Cancellation Before Dispatch

You may request cancellation of your order before the order has been dispatched. If the cancellation request is received and approved before dispatch, no cancellation charges will apply.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, please refer to the Cancellation After Dispatch section below.

Cancellation After Dispatch

If you request cancellation after your order has been dispatched, cancellation may be subject to applicable shipping, handling, or other costs already incurred for the order.

Where applicable, these charges will be communicated to you before the cancellation is processed.

If the order has already reached the delivery stage, you may be required to refuse delivery or follow the return instructions provided by our Customer Support team.

Any refund for an approved cancellation will be processed in accordance with our applicable refund policy and payment method.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please notify our delivery personnel at the time of delivery where possible and contact our Customer Support team promptly.

The issue may be subject to verification and inspection. If the claim is approved, we may provide a replacement, refund, or store credit, as applicable, at no additional cost to you.

For complete information regarding returns, refunds, and replacements, please refer to our Return Policy.

How to Request a Cancellation

To request cancellation of an order, please contact our Customer Support team as soon as possible:

Phone: +91 85108 84455, +91 85108 84488
Email: info@thepowercart.com

Please provide your order number and registered contact details when submitting a cancellation request.

We will review your request and inform you whether the cancellation can be processed and whether any applicable charges apply.